Contact
We reply within 24 hours. For urgent requests — agent email or Telegram.
Agent email
apexexport@agent.qq.com — instant automated reply 24/7Telegram
@APEXEXPORTWorking hours
Mon–Fri 9:00–18:00 (GMT+8) · agent email — 24/7Office
Beijing, China — TOU Energy (Beijing Longji Technology Co., Ltd.)FAQ
Are the parts original?
Always stated separately in the quote: "original" (factory channel, pricier) or "alternative" (compatible, cheaper). Batch video before dispatch.
Are you a manufacturer?
No — supplier and distributor. We work with factory channels of Huawei, Sungrow, Sineng, Growatt. That lets us offer a choice.
How to pay for the first batch?
100% prepayment or 30/70. After 2–3 deals — individual terms.
Urgent replacement of a failed part?
Write to the agent email (mark "URGENT") — reply within minutes, air 5–8 days.